Please rate your level of satisfaction for the overall process on a scale of 5 to 1(5 - Satisfied & 1 - Not Satisfied)
1) Please rate the level of transparency shown by us in processing your claim
5
4
3
2
1
2) Please rate the level of clarity for the information required / query raised for your claim.
5
4
3
2
1
3) Did you receive timely status updates on your claim.
Yes
No
4) How do you rate us on the time taken to process your claim.
5
4
3
2
1
Please rate your level of satisfaction for the interaction you had with FHPL Call Center on a scale of 5 to 1(5 - Satisfied & 1 - Not Satisfied)
1) Have you interacted with FHPL Call Center?
Yes
No
2) Accuracy of information provided during your interaction with call center/officer
5
4
3
2
1
3) Politeness/ Behavior while talking to you
5
4
3
2
1
4) Time taken to provide the required information
5
4
3
2
1
Please rate your level of satisfaction for Hospital service availed by you on a scale of 5 to 1(5 - Satisfied & 1 - Not Satisfied)
1) The Care/Treatment you received from hospital staff.
5
4
3
2
1
2) The information given by the hospital about your bills and non-payable expenses
5
4
3
2
1
3) How do you rate the overall experience with FHPL
5
4
3
2
1
General Feedback is important to us as it enables us to examine key aspects in processing your case. All feedback is used to inform our on-going quality improvement processes.
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