A TPA you can rely upon; FHPL - Behind and Beyond insurance.
Family Health Plan Insurance TPA Limited (FHPL), incorporated in the year 1995 and licensed by IRDAI in the year 2002 is today one of the largest and most reputed IRDAI Licensed Third Party Administrator (TPA) in the country. FHPL with its Registered and Corporate office at Hyderabad has presence in over 55 locations and 25 states Pan-India. FHPL caters to the needs of Health Insurance benefits administration for Individual customers, Corporate clientele, State/ Central Government sponsored Health schemes. FHPL is the first licensed TPA to be certified with ISO 9001:2008 for quality standards and processes, ISO/IEC 27001:2013 for Information Security standards. Driven by its ambitious goals and continuous innovation in processes and technology, FHPL has developed and launched its own Mobile App ”FHPL Mobile Sparrow”, thereby setting the industry benchmark. FHPL Mobile Sparrow is accessible on all IOS and Android devices providing a comprehensive range of services like access to policy wordings and benefits, e-cards, network hospitals, claims and many other features. FHPL superior and proven customer service approach and structured processes including regular updates through SMS, E-mails, app and portal notifications & alerts at all stages of claims processing, sets FHPL on top of the industry as architects of contemporary healthcare benefits administrator. FHPL has a strong and highly experienced management team, over 150 qualified medical personnel and expert work force across locations Pan-India. FHPL has a centralized multi-lingual 24/7 call center efficiently handling a call volume of over 12 lakh calls. FHPL has an in-house IT development team, specialized in designing and development of Claims management application for efficient and faster benefits administration processing with all the necessary validations as per specific policy benefits, under highly secured environment strictly adhering to ISO 27001:2013 standards. FHPL has a range of allied healthcare and wellness service offerings focused on delivering a holistic set of services to our members. The constant increase in our number of clients is a testimonial to our consistency and endeavor to render services par excellence. Today, FHPL takes pride in its spectacular growth having touched over 56 million lives across the segments we service.
To deliver Seamless and transparent access to Healthcare through dedication, integrity and excellence in processes and services.
This is to appraise that I have received a fantastic service from your team member today, who was extremely patient, knowledgeable, courteous, professional & helpful in providing all the necessary information I had called for, she also went extra mile to provide additional information relevant to my query.
Myself an employee of HDFC Bank would like to share with you that I had submitted some medical bills for reimbursement few days back. However due to some reasons the bill could be processed
But yesterday fortunately I got to talk to the escalation team explained the whole situation And today exactly at 12.30 pm I got the good news that my bills are processed and the amount is being approved., it was really unbelievable. This is called customer service.
HDFC Bank Ltd
I would like to place on record my appreciation for the prompt and wonderful services provided by FHPL at the time of hospitalization of my son
The care and promptness shown by you and your team was a big support in my time of need. Carry on the Good Work!!!
Idea Cellular LTD
This mail is to appreciate FHPL Services, I have sent a claim reimbursement on 11th November 2016 of my son for an amount of Rs.1,25,147.00, called up your helpline my case was taken up and rigorously followed up and finally I got my claim amount
I am blessed with a baby boy on 15th October 2017. I wanted to share feedback regarding Maternity benefit provided by the Organization.. I want to thank you for the support provided regarding the information and process to avail the benefit. The information provided on Intranet is updated and provides complete details regarding the process. Mine was a cashless hospitalisation and I faced no issues. The support provided from the Hospital and FHPL team is commendable and again I want to thank you and appreciate for the seamless and amazing experience we had at the hospital
FHPL team : Good work for swift and prompt co-ordination , for providing cashless facility for our onsite employee’s father s cataract operation in offshore .
This is just a small note to say a Big Thank You for all the support and assistance you and your team provided during the time my wife was hospitalised
Right from the time of her admission formalities to the discharge procedures, everything was so smoothly and efficiently managed and handled by you/team - I sincerely appreciate your personal attention to every small detail. This is the time when one is so pressurised with a loved one being hospitalised and to have someone take care of all the hospitalisation logistics makes a big difference and takes a big burden off the chest.Thank you once again for being there and making a big difference. God Bless
Intelnet Global Services Pvt Ltd