To avail the cashless treatment, member has to first check the list of network hospitals, which are either in FHPL’s or in insurer’s network. Since this list is subject to change, members are advised to check the list prior to hospitalization.
Produce your FHPL Id card at the Network hospital’s Credit billing section, along with a photo id proof like Aadhar card/Voter Id card/ PAN card etc. You are advised to produce previous medical records, if any, for easier cashless approval. Hospital initiates the cashless request with us and we issue authorisation letter to the hospital as per terms and conditions of your policy.
Cashless authorization is issued by FHPL upon verification of records and compliance of terms and conditions of the insurance policy. Members are required to sign on the final bill before leaving the hospital, so that they are aware of the amount utilized by them against their hospitalization.
In case of a query, members can always call on the Toll Free numbers, where the customer care representatives will be happy to assist them.
Intimation is mandatory within 24 hours of hospitalization in case of treatment being taken in a non-network hospital.
For intimation, the member can call our Toll Free number and talk to our customer care representative giving details about the treatment being taken and the approximate estimate towards the hospitalization or E-Mail us at [email protected].
The member is required to submit the following documents in ORIGINAL, depending upon the terms and conditions of their policy, at any of the FHPL offices:
• Filled in Claim Form
• Photo copy of FHPL ID card, Employee ID, Aadhar card, PAN card & CKYC documents, if required
• Related Prescriptions
• Final bill with breakup
• Original cash paid receipt
• Discharge Summary
• Investigation Reports
Claim is processed based on its merits and SMS /E-Mail alerts are sent to members to keep them updated on their claims status.
FHPL Contact Centre operates 24/7 and provides multilingual support. Contact Centre team is determined to help all the customers who call on our Toll free numbers.
The team is well versed with
• Various Policy terms and Conditions.
• Reimbursement procedures and cashless requirements.
• Claim processing procedures and requirements.
Please call us or write to us for any clarification.
Our Toll-free number
· Email : [email protected]
Visit our FAQs section for a detailed read on how Claims process works at our end. Get to know the do's & don'ts and the right way to process your claims including documentations, eligibility criteria and much more.VISIT FAQ'S SECTION
This is to appraise that I have received a fantastic service from your team member today, who was extremely patient, knowledgeable, courteous, professional & helpful in providing all the necessary information I had called for, she also went extra mile to provide additional information relevant to my query.
Myself an employee of HDFC Bank would like to share with you that I had submitted some medical bills for reimbursement few days back. However due to some reasons the bill could be processed
But yesterday fortunately I got to talk to the escalation team explained the whole situation And today exactly at 12.30 pm I got the good news that my bills are processed and the amount is being approved., it was really unbelievable. This is called customer service.
HDFC Bank Ltd
I would like to place on record my appreciation for the prompt and wonderful services provided by FHPL at the time of hospitalization of my son
The care and promptness shown by you and your team was a big support in my time of need. Carry on the Good Work!!!
Idea Cellular LTD
This mail is to appreciate FHPL Services, I have sent a claim reimbursement on 11th November 2016 of my son for an amount of Rs.1,25,147.00, called up your helpline my case was taken up and rigorously followed up and finally I got my claim amount
I am blessed with a baby boy on 15th October 2017. I wanted to share feedback regarding Maternity benefit provided by the Organization.. I want to thank you for the support provided regarding the information and process to avail the benefit. The information provided on Intranet is updated and provides complete details regarding the process. Mine was a cashless hospitalisation and I faced no issues. The support provided from the Hospital and FHPL team is commendable and again I want to thank you and appreciate for the seamless and amazing experience we had at the hospital
FHPL team : Good work for swift and prompt co-ordination , for providing cashless facility for our onsite employee’s father s cataract operation in offshore .
This is just a small note to say a Big Thank You for all the support and assistance you and your team provided during the time my wife was hospitalised
Right from the time of her admission formalities to the discharge procedures, everything was so smoothly and efficiently managed and handled by you/team - I sincerely appreciate your personal attention to every small detail. This is the time when one is so pressurised with a loved one being hospitalised and to have someone take care of all the hospitalisation logistics makes a big difference and takes a big burden off the chest.Thank you once again for being there and making a big difference. God Bless
Intelnet Global Services Pvt Ltd