To avail the cashless treatment, member has to first check the list of network hospitals, which are either in FHPL’s or in insurer’s network. Since this list is subject to change, members are advised to check the list prior to hospitalization.
Produce your FHPL Id card at the Network hospital’s Credit billing section, along with a photo id proof like Aadhar card/Voter Id card/ PAN card etc. You are advised to produce previous medical records, if any, for easier cashless approval. Hospital initiates the cashless request with us and we issue authorisation letter to the hospital as per terms and conditions of your policy.
Cashless authorization is issued by FHPL upon verification of records and compliance of terms and conditions of the insurance policy. Members are required to sign on the final bill before leaving the hospital, so that they are aware of the amount utilized by them against their hospitalization.
In case of a query, members can always call on the Toll Free numbers, where the customer care representatives will be happy to assist them.
Intimation is mandatory within 24 hours of hospitalization in case of treatment being taken in a non-network hospital.
For intimation, the member can call our Toll Free number and talk to our customer care representative giving details
about the treatment being taken and the approximate estimate towards the hospitalization
or E-Mail us at [email protected].
The member is required to submit the following documents in ORIGINAL, depending upon the terms and conditions of their policy, at any of the FHPL offices:
• Filled in Claim Form
• Photo copy of FHPL ID card, Employee ID, Aadhar card, PAN card & CKYC documents, if required
• Related Prescriptions
• Final bill with breakup
• Original cash paid receipt
• Discharge Summary
• Investigation Reports
Claim is processed based on its merits and SMS /E-Mail alerts are sent to members to keep them updated on their claims status.
FHPL Contact Centre operates 24/7 and provides multilingual support. Contact Centre team is determined to help all the customers who call on our Toll free numbers.
The team is well versed with
• Various Policy terms and Conditions.
• Reimbursement procedures and cashless requirements.
• Claim processing procedures and requirements.
Please call us or write to us for any clarification.
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Our Toll-free number
1-800-425-4033.
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Email :
[email protected]
Visit our FAQs section for a detailed read on how Claims process works at our end. Get to know the do's & don'ts and the right way to process your claims including documentations, eligibility criteria and much more.
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