Family Health Plan Insurance TPA Limited (FHPL) was incorporated in the year 1995 and licensed by IRDAI in the year 2002. FHPL has its registered office in Chennai and Corporate office in Hyderabad. FHPL caters to the needs of Health Insurance claims for Individual customers, Corporate customers and Govt. Health schemes. FHPL is the first licensed TPA in India to get certified against ISO/IEC 27001:2013 for Information Security Management System (ISMS). FHPL is also certified ISO 9001:2015 for Quality Management System (QMS). Driven by its ambitious goals and continuous innovation in processes and technology, FHPL developed and launched its own Mobile App ”FHPL Mobile Sparrow”, thereby setting industrial benchmark. This App is accessible on all IOS, Android and Windows devices and provides a comprehensive range of services like access to e-card generation, Network Hospital List and few other features. FHPL gives constant updates through SMS and E-mails on all the Claims processes, which set FHPL on top of the health insurance sector as architects of contemporary healthcare facility.
We have a strong team of over a hundred doctors, experienced management and qualified work force across nearly 40 offices. FHPL also has a centralized 24/7 call center. FHPL has an in-house, robust IT platform that administers solutions through the use of internet, well protected with digital lock and can hence be accessed across the globe. In addition to this, FHPL also delivers Value Added Services and Wellness activities to its members. The constant increase in our number of clients is a testimonial to our consistency and endeavor to render services par excellence. Today, FHPL takes pride in its spectacular growth towards reaching 33 million members in its list.
To deliver Seamless and transparent access to Healthcare through dedication, integrity and excellence in processes and services.
Claims processing at FHPL
This is to appraise that I have received a fantastic service from your team member today, who was extremely patient, knowledgeable, courteous, professional & helpful in providing all the necessary information I had called for, she also went extra mile to provide additional information relevant to my query.
Myself an employee of HDFC Bank would like to share with you that I had submitted some medical bills for reimbursement few days back. However due to some reasons the bill could be processed
But yesterday fortunately I got to talk to the escalation team explained the whole situation And today exactly at 12.30 pm I got the good news that my bills are processed and the amount is being approved., it was really unbelievable. This is called customer service.
HDFC Bank Ltd
I would like to place on record my appreciation for the prompt and wonderful services provided by FHPL at the time of hospitalization of my son
The care and promptness shown by you and your team was a big support in my time of need. Carry on the Good Work!!!
Idea Cellular LTD
This mail is to appreciate FHPL Services, I have sent a claim reimbursement on 11th November 2016 of my son for an amount of Rs.1,25,147.00, called up your helpline my case was taken up and rigorously followed up and finally I got my claim amount
I am blessed with a baby boy on 15th October 2017. I wanted to share feedback regarding Maternity benefit provided by the Organization.. I want to thank you for the support provided regarding the information and process to avail the benefit. The information provided on Intranet is updated and provides complete details regarding the process. Mine was a cashless hospitalisation and I faced no issues. The support provided from the Hospital and FHPL team is commendable and again I want to thank you and appreciate for the seamless and amazing experience we had at the hospital
FHPL team : Good work for swift and prompt co-ordination , for providing cashless facility for our onsite employee’s father s cataract operation in offshore .
This is just a small note to say a Big Thank You for all the support and assistance you and your team provided during the time my wife was hospitalised
Right from the time of her admission formalities to the discharge procedures, everything was so smoothly and efficiently managed and handled by you/team - I sincerely appreciate your personal attention to every small detail. This is the time when one is so pressurised with a loved one being hospitalised and to have someone take care of all the hospitalisation logistics makes a big difference and takes a big burden off the chest.Thank you once again for being there and making a big difference. God Bless
Intelnet Global Services Pvt Ltd