State of the art technology with facilities like call recording, call back and nearly
zero call drops.
A satisfied customer adds to his current value, but more importantly it’s the lifetime value which the organization will gain. Through our nationwide Toll Free no.1800-4254033 we handle over 1, 00,000 calls a year, with an average turnaround time of less than 3 minutes per call.
At FHPL we believe “a stitch in time saves nine”, hence we strive to give correct and precise information to the client through our call centre.
At the Call Centre the following information is provided:
- General information on what is FHPL and what is the role of a TPA.
- To provide the correct information to customers in the shortest time possible.
- Details of cheque and cheque dispatch.
- Queries related to ID card and confirmation on dispatch of ID card.
- Details of network hospitals and their contact numbers.
- To guide the members to the concerned persons in case information is not readily available.